Please click on the questions below to read our most frequently asked questions.

How much does an assessment cost?

All sewer assessments for homeowners cost a nominal fee that gets deducted off any repair. There are no hidden fees and no surprises.

How am I going to know how much a sewer repair is going to cost?

Thuro provides written quotes in simple, easy to understand English with set, fixed pricing.

Why can’t my regular plumber just fix this for me?

Many of the sewer and water problems that Thuro solve require very specific tools and equipment that most plumbers don’t have access to. In fact, many of the permanent fixes to sewer and water problems are completed by…

The City just told me that I have a water line leak on my property, isn’t it their responsibility to fix it?

No, a big misconception about this is where exactly your property end and City property begins. In most cases this is actually well up onto your yard so everything passed this point is your responsibility. Thuro has a special status with The City of Calgary called indemnification so we are able to repair both the sewer and water on your property and on public property

How far can you video inspect?

Thuro has access to a wide variety of pipe inspection equipment including small push rods for residential services and electrical conduit lines to robotic video crawlers for inspecting sewer and storm mains. A quick rule is anything less than 500m in length is not a problem but things can get more complicated when there are several bends in the line. We definitely do not mind the tricky stuff.

What is a liner?

A liner is essentially a cloth material that gets soaked in incredibly strong glue which is then “blown” into your sewer similar to a balloon. The end result is a tough, smooth surface covering the inside of the pipe filling up any cracks or breaks and blocking off tree roots for good.

How long do liners last for?

Manufacturers are expecting over 50 years for a liners life… and part of the reason is there hasn’t been enough time passed to actually see when these will start degrading. They will last for a very, very long time.

What is a pipe burst?

Pipe bursting is feeding a steel cable down your line along with a specially designed tool, attaching a brand new sewer pipe on the other side, and winching the special tool and pipe through the existing pipe. This destroys the existing pipe but leaves behind a completely smooth, jointless, new pipe. Both water lines and sewer lines can be repaired this way. 

Why is trenchless better then digging?

The biggest reason is that trenchless saves our clients’ money. Trenchless solutions are also able to be done quickly and can be completed with minimal disruption to your landscaping, time, and life. Trenchless isn’t a fix-all but it definitely offers tons of valuable benefits when compared to excavation (link to excavation)

How long does will it take to fix my sewer?

Repair times vary depending on how severe the problems are and what method is used to fix it. Simple drain issues can be repaired in minutes but most projects, such as liners or pipe bursts, will be started and finished in 1-2 days.

Are trenchless sewer repairs permanent?

Yes, Thuro specifically designs our sewer repairs to be trouble free when installed. Once we are finished the work, there is no maintenance required.

Innovation, experience, and a full range of the right technologies gives our clients the results they need, at the price they want.

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Why Choose Thuro?

OUTSTANDING WARRANTY

We stand by our materials and workmanship. If there are any issues for the next 5 years, we will have it fixed with no hassle and no cost to you.

CITY INDEMNIFIED

Why spend money to fix only half of your sewer line? We work with The City of Calgary to make sure ALL of your line is fixed. Not just the first half.

NO OBLIGATION QUOTES

Book a video assessment and we will explain exactly what the issue is, where it is, and how to fix it. No pressure, no obligation.